This course focuses on developing interpersonal communication and interviewing techniques needed for public safety and community services roles. Students will enhance their empathy, active listening, and cultural competence, preparing for real-world challenges when interacting with diverse populations. Empasis will be placed on best practices in motivational and behavioral interviewing, effective small group and individual communication, and skills needed to build trust and understanding when working with the public.
Outcomes
- Demonstrate empathy, active listening, and cultural competence in interviews.
- Conduct behavioral interviews and motivational conversations in public safety contexts.
- Communicate effectively in small groups and one-on-one settings.
- Apply effective oral communication techniques in diverse public safety scenarios.
- Build trust and understanding during community interactions.
Prerequisites
Distribution
Professional Education
Campus
South
Area of Study
Career Education