This course is designed for students learning essential IT support skills. It covers concepts and practical applications to install, manage, and configure applications, operating systems and cloud-based productivity tools. Learn the best security practices, including physical and logical security, data protection, and malware prevention. Develop skills to diagnose and resolve common application and operating system issues. Understand the IT support lifecycle, documentation, change management, incident response, safety protocols, command-line tools, and professionalism
- Define and compare different types of operating systems
- Install, manage, and configure applications, operating systems, and cloud-based productivity tools
- Apply performance monitoring tools, troubleshooting utilities, administrative tools, and command-line interfaces to effectively manage and configure operating systems
- Diagnose and resolve common issues with operating systems and applications
- Configure and evaluate security options, authentication methods, shared resources, and malware prevention strategies
- Explain operational procedures such as change management, inventory management, incident response, safety protocols, and professional IT support practices
Students in Information Technology, Cloud Computing Network Technology, and Cybersecurity programs take this course as part of their foundational courses and to promote well-rounded learning experiences. none Corequisite none Winter, Summer