Advanced communication course discussing the role effective communication plays in ensuring that first responders and the general public have access to effective and reliable communication in emergency situations. Presents techniques for de-escalating interpersonal interactions and for crafting oral and written communication to first responders, the public, and members of the media. Discusses strengths and weaknesses in the current public safety communications infrastructure and analyzes trends in system development.
Outcomes
- Evaluate Effective Communication Techniques: Differentiate and apply effective communication techniques suitable for various stakeholders, including first responders, the general public, and media representatives
- De-escalation Skills: Demonstrate proficiency in de-escalation techniques in interpersonal interactions, emphasizing the importance of maintaining composure in emergency situations.
- Oral and Written Communication: Develop and present clear and concise oral and written communications tailored to the specific needs of first responders, the public, and media outlets
- Critical Analysis of Communication Infrastructure: Assess the strengths and weaknesses of the current public safety communications infrastructure, providing insights into potential areas for improvement.
- Collaborative Communication: Collaborate effectively with diverse stakeholders, recognizing the importance of teamwork in ensuring seamless communication within and across public safety organizations.
- Ethical Considerations in Communication: Evaluate ethical considerations in public safety communication, emphasizing the responsible and transparent dissemination of information in compliance with legal and professional standards.
Prerequisites
Admission to the Public Safety Administration BAS program
Crosslisted Courses
N/A Admission to the Public Safety Administration BAS program Fall
Campus
South
Area of Study
General Education