Students are introduced to the general duties of the medical assistant profession in the health care setting. This is the second course in a series of two. This course provides instruction in administrative office procedures, as well as providing exercises in judgment, independent action, and coping with interruptions. Examples, explanations, and illustrations refer to medical material and situations. The increased importance of other new technology in the medical office is emphasized throughout. This course will include simulation projects throughout.
Outcomes
- Identify different types of appointment scheduling methods
- Identify steps in completing an inventory
- Demonstrate professional telephone techniques
- Manage appointment scheduling using established priorities
- Recognize the purpose for routine maintenance of equipment
- Coach patients regarding: a: office policies; b: medical encounters
- Perform patient reception duties in a variety of job skills simulations
Prerequisites
MAC 116 with a minimum grade of 70% or 1.6
Distribution
Professional Education
Campus
Downtown
Area of Study
Career Education