- Implement computer-based solutions for desktop and laptop computers to install, troubleshoot, configure, and maintain hardware components and core software applications.
- Troubleshoot problems with wired and wireless networks, printers, video, storage, computer memory, and computer processing units.
- Perform client-side virtualization and perform cloud computing configuration of servers, storage, databases, networking, and services.
- Perform essential network systems administration skills related to server operating systems, including user management, resource sharing, network protocols, and computer and information security.
- Configure and manage network infrastructure, troubleshooting procedures, and network connectivity devices on-premise or in the cloud.
- Identify computer and network security concepts, threats, attacks, vulnerabilities, operations and incident response, cryptographic concepts, governance, risk, and compliance.
- Practice communication, problem-solving, and ethical decision-making skills through the use of appropriate technology and with an understanding of the business environment.
- Apply and summarize research-based knowledge and analyze and interpret data to draw valid conclusions in the context of the program’s discipline.
This is a two-quarter Certificate of Training credential that offers courses within the Information Technology Specialist program. Courses in this program are in hybrid format. The program typically enrolls in the Fall and Spring quarters. Students will use a variety of computer equipment.
The program’s technical core provides hands-on skills with computer systems, basic networking concepts, mobile devices, cloud, and virtualization concepts. Much of the curriculum is aligned with in-demand industry certifications through Computing Technology Industry Association (CompTIA).
Technology is a vital force in today’s business and will continue to experience exponential changes in the future. Job opportunities in this field remain strong. Graduates prepare for various information technology computer careers, including Help Desk Technicians and Technical Support Specialists.