- Implement computer-based solutions for desktop and laptop computers to install, troubleshoot, configure, and maintain hardware components and core software applications.
- Troubleshoot problems with wired and wireless networks, printers, video, storage, computer memory, and computer processing units.
- Perform client-side virtualization and perform cloud computing configuration of servers, storage, databases, networking, and services.
- Perform essential network systems administration skills related to server operating systems, including user management, resource sharing, network protocols, and computer and information security.
- Configure and manage network infrastructure, troubleshooting procedures, and network connectivity devices on-premise or in the cloud.
- Identify computer and network security concepts, threats, attacks, vulnerabilities, operations and incident response, cryptographic concepts, governance, risk, and compliance.
- Practice communication, problem-solving, and ethical decision-making skills through the use of appropriate technology and with an understanding of the business environment.
- Apply and summarize research-based knowledge and analyze and interpret data to draw valid conclusions in the context of the program’s discipline.
The Certificate of Competency in Information Technology Support is a four-quarter program. Courses in this program are in hybrid format. This modality supports industry skills and knowledge mastery through instructor-guided, hands-on learning and online engagement. The program typically enrolls in the Fall and Spring quarters. Students use various computer equipment, networking devices, and servers.
The program’s technical core provides hands-on skills in information systems, networking, and desktop virtualization. Graduates demonstrate proficiency in information technology (IT), effective verbal, and written communications skills, and identify and summarize assumptions to draw logically valid conclusions. Core-related training relates to business, project, and team communication skills. Much of the curriculum is aligned with in-demand industry certifications through CompTIA.
Technology is a vital force in today’s business and will continue to experience exponential changes in the future. Job opportunities in this field remain strong. Graduates prepare for a variety of information technology computer careers, including Help Desk Technician, Technical Support Specialist, Desktop Support Specialist, and Information Technology Support.